A subscription product needs more than a sign-up screen. It needs a useful customer journey, clear account rules and a practical way to operate it. Bring us the problem you want to solve; we’ll discuss the product, its first release and the decisions that shape what comes next.
Discuss my productMap how someone discovers value, creates an account and completes their main task. Depending on your product, the scope can include organization workspaces, invitations, roles, onboarding and account settings. Define who needs access before choosing how to build it.
Discuss your plans, billing provider and the rules around upgrades, cancellation and access. Administrative tools, support workflows and operational reporting can be scoped alongside the customer experience, so the people running the product have their own requirements represented.
Identify the external systems your product depends on, what information moves between them and what should happen when a connection fails. Existing APIs, data imports and third-party limits inform the architecture and the boundaries of the first release.
Agree on the initial deployment environment, testing priorities and the areas likely to change. Maintenance, hosting, monitoring and later features need an explicit scope; they should be discussed rather than assumed to be included indefinitely.
A proposed statement of work can cover user journeys, an agreed feature backlog, interface designs, application development, integrations and acceptance checks. Source delivery, account ownership, deployment instructions, documentation and post-launch support should also be defined. We’ll discuss which of these you need and identify external subscriptions or usage costs before a project agreement is accepted.
Start with the people using the product and the task they need to complete. Separate essential workflows from assumptions that still need customer research.
Work through screens, account rules, integrations and technical constraints. Turn those decisions into a proposed scope with review points and acceptance criteria.
Use agreed milestones to review working features and resolve changes. Plan release responsibilities, handover and any continuing support as part of the engagement.
Share the current product, its main problems and the access available for a technical review. An existing codebase, infrastructure, integrations and third-party licenses need to be assessed before we recommend an upgrade or replacement scope.
No. The first release should reflect what customers need and what you need to learn. A pilot with manually managed access may be appropriate; automated billing can be discussed when its operational requirements justify the work.
The number of user roles, core workflows, integrations, billing rules, design requirements and existing systems all affect scope. Share a budget range and your priorities so we can discuss a practical starting point rather than guess at a complete specification.
A description of the customer problem, the main user journey and any existing product or research. Useful additions include current tools, integration requirements and launch constraints. You do not need a finished technical specification to start a discussion.
Tell us what you’d like to build or automate.
Share your idea and we’ll discuss the next step.
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